FinPilot (“we”, “us”) helps individuals, families, and financial partners with life insurance, health insurance, general insurance (including motor and travel), mutual funds, fixed deposits, and financial planning. This policy explains what personal information we collect through www.fin-pilot.com, our WhatsApp assistant, enquiry forms, and the partner portal, and how we use it.
We are an advisor and distributor. The insurer, asset management company, or deposit-taking company that issues a product remains responsible for that product. We handle your information so we can understand your requirement, introduce a suitable option, and support the application and servicing that follow.
Information we collect
We collect only what we need for the request you make.
Enquiries and callbacks
When you use the contact form, the connect-an-advisor form, or a quote request, we collect your name, mobile number, email address, the solution you are interested in, an approximate budget if you share one, and your message.
WhatsApp assistant
If you message us on WhatsApp, we collect your phone number, the name and email you provide, the product you ask about, and the details needed to answer you — for example a fixed-deposit amount, tenure, or a mutual-fund or insurance requirement. We may also store a reference for the conversation and the network address of the request, so we can follow up and keep a record of the enquiry.
Partner portal
Financial partners who join FinPilot provide a login email and password, full name, date of birth, gender, photograph, correspondence and permanent address, PAN, Aadhaar, education details and proof, and bank account details so we can verify identity, appoint the partner, and pay commission. Partners may also submit referrals, leads, and quote requests, which can include a customer’s name and contact details. A partner must have the customer’s permission before sharing those details with us.
Servicing records
When a proposal, policy, investment, or deposit is logged, we keep the details needed to track it: product, company, premium or amount, dates, status, and, for partners, the commission related to that business.
Technical information
Like most websites, our server may record the browser type, device, pages visited, and the time of a visit. The partner portal uses a session cookie so you can stay signed in. We use this information to run and protect the site, not to sell advertising profiles.
How we use information
- To reply to enquiries and arrange a callback or meeting with an advisor.
- To prepare illustrations, fixed-deposit estimates, and product options. These are indicative and depend on the issuer’s current terms.
- To submit and track applications with insurers, mutual fund companies, and deposit-taking companies you choose to proceed with.
- To support claims, renewals, and reviews where we remain your point of contact.
- To create and manage partner accounts, check KYC documents, calculate commission, and make payouts.
- To keep the website and portal secure, investigate misuse, and meet legal, tax, and audit duties.
- To send updates you have asked for. You can ask us to stop marketing messages at any time. Messages about an application or account that is already open may still be sent.
Who we share information with
We do not sell personal information. We share it only where it is needed:
- With the advisor or FinPilot team member assigned to your enquiry.
- With the insurer, asset management company, registrar, or deposit-taking company, and their authorised representatives, when you ask us to proceed with a product.
- With the partner who introduced the enquiry, limited to what that partner needs in order to service it.
- With banks and payment providers, for commission payouts to partners.
- With hosting, email, messaging, and storage providers who process data for us.
- With auditors, professional advisers, or authorities when the law requires it, or to protect our rights and the rights of our clients.
Product issuers have their own privacy notices. Once an application is with them, they decide how that copy of your information is used for underwriting, KYC, and servicing of their product.
How long we keep it
We keep enquiry records for as long as we are in touch with you and for a reasonable period afterwards, so we can answer follow-ups and show what was discussed. Partner KYC, policy, investment, commission, and payout records are kept for the life of the relationship and for the period required by tax, audit, and financial-record rules after it ends. We then delete or de-identify information we no longer need.
Security
Access to client and partner records is limited to people who need it for their role. Passwords are stored in a protected form. Documents such as PAN, Aadhaar, and bank proofs are stored so they are not publicly available. No online service is free of risk. Please use a private device when you upload identity documents, and do not share your partner-portal password.
Your rights
Under the Digital Personal Data Protection Act, 2023, and other applicable law, you may ask us to:
- Confirm whether we hold personal data about you, and for a summary of it.
- Correct information that is inaccurate or incomplete.
- Erase personal data we no longer have a lawful reason to keep.
- Raise a grievance about how we have handled your information.
- Withdraw consent where we are relying on consent, for example permission to be contacted about an enquiry. Withdrawal does not undo processing that has already taken place, and it does not cancel a product you have bought from an issuer.
Write to us using the details below. We will respond within 30 days, or sooner where the law sets a shorter time. We may need to confirm your identity before we act on a request. Some records, including KYC and financial records, must be retained even after a deletion request.
You may also approach the Data Protection Board of India, once the relevant provisions are in force, if a grievance is not resolved.
Children
Our website, WhatsApp assistant, and partner portal are meant for adults. We do not knowingly collect information from anyone under 18 for their own account. A parent or guardian may share a child’s details only where that is required for a genuine financial need, such as education planning or a policy that covers the child. Contact us if you believe a minor’s information was submitted in error.
Links to other sites
Our pages may link to insurers, fund houses, regulators, or social media. Those sites are governed by their own policies. Please read those notices before you share information there.
Changes
We will update this page when our practices change. The “Last updated” date at the top is the date of the current version.
Contact and grievances
FinPilot
Ground Floor, 14, Inder Enclave, Paschim Vihar, New Delhi - 110063
Phone: +91 98996 21905
Email: info@fin-pilot.com
Hours: Monday to Saturday, 9:30 AM to 6:30 PM
For a privacy request or grievance, email us with the subject “Privacy request” and include your name, mobile number, and what you would like us to do. You can also read our Terms of Use.